Spa Policies and Etiquette
Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us!
FIRST VISIT – Please arrive 15 minutes prior to your first appointment to allow ample time to check in and complete intake paperwork. We do require a credit card to reserve service appointments.
LATE ARRIVAL – If arrival is delayed, we will make every effort to accommodate your full appointment but service time may be abbreviated to avoid delays for other guests. Abbreviated treatments are charged at full value.
LATE CANCELLATION & MISSED APPOINTMENT – We do understand that unavoidable situations do occur, we will do our best to work with you in the case of an emergency. We have a 48-hour cancellation policy on procedures booked with Dr. Trinh; a 24-hour cancellation policy on all other appointments. Late cancellations are subject to a $25 fee and missed appointments are subject to 50% of the service value.
PRICES & PROMOTIONS – We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.
PAYMENTS – Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of the first treatment. We accept cash, all major credit cards, Care Credit™, Venmo and Spa Finder gift cards; we do not accept checks.
PAYMENT PLANS– All treatments/products must be paid for at or prior to the time of treatment or purchase. There are no discounts when using Care Credit or Financing.
GIFT CARDS – Gift cards may be used toward any service or product offered at LUXE Medical Aesthetics (some restrictions may apply). Gift cards not redeemable for cash.
REFUNDS – We do not offer refunds on services rendered. Results may vary from person to person and the outcome cannot be guaranteed. Patients are responsible for further treatments needed to achieve further results. We do not offer cash refunds on any services purchased and not yet rendered however we will offer credit towards other services. ALL SALES FINAL ON PRODUCTS.
QUIET ENVIRONMENT – As a courtesy to other guests, please maintain a quiet level of conversation in the spa. Additionally, we ask that all guests silence their cell phones during each visit to the spa.
PROVIDER REQUESTS – We respect your desire to be with a particular treatment provider but we may not always be able to meet special requests due to illness, vacations, and unforeseen schedule changes.
PRACTICE-PATIENT RELATIONSHIP – We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.
FULL DISCLOSURE – Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask. We’re here to help!