To ensure a relaxing and seamless experience for all guests, we kindly ask that you review and adhere to the following policies. Your cooperation allows our team to focus fully on your care.

Arrivals

Please arrive at least 15 minutes before your scheduled appointment to allow time for check-in and any necessary paperwork. A valid credit card is required to reserve all appointments.

Late Arrivals

If you arrive late, we will do our best to accommodate your full service. However, your appointment may be shortened to avoid delays for other guests. Full service fees still apply.

Cancellations & Missed Appointments

We understand that unexpected situations arise and will do our best to accommodate emergencies.

• A minimum of 24 hours’ notice is required to cancel or reschedule appointments.
• Late cancellations incur a $25 fee.
• No-shows may be charged 50% of the service cost.

For procedures booked with Dr. Trinh:

• A 48-hour cancellation notice is required.
• Late cancellations incur a $50 fee.
• No-shows may be charged 50% of the service cost.

Prices & Promotions

We continuously update our services to bring you the latest advancements. Prices, services, memberships and products are subject to change without notice. Promotions cannot be combined or stacked; the highest-value discount will be applied automatically when multiple offers are available.

Payments

As we specialize in elective aesthetic treatments, insurance is not accepted.

• Payment is due at the time of service.
• Packages must be paid in full at the first appointment.
• Accepted forms of payment include: cash, major credit cards, CareCredit™, Cherry, Affirm (via Vagaro), and Venmo.
• We do not accept checks.

Payment Plans

All treatments and products must be paid for at or before the time of service. Discounts do not apply when using financing options.

Gift Cards

Gift cards may be used for most services and products (restrictions may apply). They are non-refundable and not redeemable for cash.

Refund Policy

All sales are final.

• No refunds are issued for services rendered.
• Results vary and are not guaranteed. Additional treatments may be required for desired outcomes.
• Unused services may be converted to account credit.
• Products are non-refundable.

Gratuities Please note that an 18% gratuity is automatically added to all facial services.* Gratuity is not included for medical procedures (such as injectables, laser services, microneedling, and radio frequency treatments) and is left to the client’s discretion.

*Facial services include but are not limited to Signature Facials, DeLUXE, Fire & Ice, HydroGlass, Prime & Purify, Acne, Teen, Nano Infusion Glow and HydraFacial.

Quiet Environment

To preserve a relaxing atmosphere for all guests, we kindly ask that conversations be kept at a low volume. Please silence all cell phones during your visit.

Provider Requests

We understand that you may prefer a specific provider and will do our best to accommodate your request. However, availability may vary due to illness, vacation, or unforeseen scheduling changes.

Practice–Patient Relationship

We truly value having you as a patient. However, we reserve the right to refuse service to anyone at any time, for any reason.

Full Disclosure

Your satisfaction and results are our top priorities. We are committed to full transparency, ensuring you understand the treatments you receive, along with their associated risks and benefits. Our team will only recommend services and products that are medically appropriate and tailored to your individual needs..